pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Sept 7, 2022 0:43:41 GMT
{Spoiler}sixscarfs Technically, those drapes could be scarfs?!?
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Post by newlka on Sept 7, 2022 18:46:46 GMT
Hi Everyone, I went through this hell myself, too. For my first ticket they replied I think in 2 or 3 days and gave suggestions how to resolve the activation problem. When nothing worked, they asked me to create a Dr. Felix file of my PC and that was the point when I have no longer heard from them. After more than 10 days I have sent a message to CS in the same e-mail loop, got no answer. I gave up and simply cancelled my membership. Next day there was the answer that they give me a refund for the newly purchased game I could not activate. CS suggested that I delete the game from the Game Manager and after I got the refund I should download the trial version and then buy the game through Game Manager, rather than purchasing on the website. I renewed my membership thinking I give a last chance to BF. Well, after more than 10 days I still have not received my money but the 70% discount on the BF memory lane promotion was too good to pass up, so I downloaded trial version of Angkor Beginnings, played for 10-15 minutes and hit the buy button in Game Manager. I was signed in, I entered the promotion code sixscarfs and the 70% discount has been deducted. To my surprise GM did not recognize my stored payment method and asked for card details. Not only the purchasing process went smoothly but the game got activated after the payment went through. Seems CS actually did give a usable hint or maybe I was just lucky, I don't know. Anyhow, no reason to be completely happy, since I also cannot access purchase history in GM and as many of you, I get signed out automatically when I try it. I can access purchase history on the website if I sign in, but none of the preciously purchased games can be downloaded. The only way to play a game I own if I search for it on the website, download trial version, hit the buy button, GM realizes I own the game and activates it. I know I am lucky at least this method works for me. Cheers to Everyone, Newlka
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pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Sept 7, 2022 22:03:56 GMT
First of all, newlka ! I'm curious, did you have the 1404 Game Manager glitch before BF changed the website or are you just now having these issues? I know they recently lowered the number of games you have to own before it occurs to 600 games versus 1000 games so I'm thinking the new website is actually causing a ton of new 1404 GM glitches. As for the activation process, the most recent "fix" is to download the trial of the purchased game (via website OR the GM) then you play the game to open it and immediately exit the game. After exiting the game, the GM will have a "reactivate" tab (in very tiny print at the bottom) which should recognize the purchase and activate the full game.
Most of us are experiencing the same snail's pace timeframe from BF CS...it may be time to ditch the false advertisement Felix!
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Post by Valkara on Sept 7, 2022 23:13:16 GMT
After weeks of back-and-forth with Customer Lack of Service, I informed them that nothing they told me to do was working and I included a screenshot of the message that told me I could not install the game from my purchase history.
They sent me an email today to say they'd refunded my money and added 699 points to the other points, and cooed that my "next game is on us."
WHAT "next" game? How stupid do they think I am? It's not a specific game glitch, it's an everything glitch.
The game in question is I Love Finding MORE Pups (CE). I found that game on Steam. How do I tell if it's the CE or SE? There's no way I'm buying anything from Big <censored> Gaslighters until this mess is fixed.
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Post by newlka on Sept 8, 2022 12:55:46 GMT
Hi Pennmom!
Before change of website I have not experienced the 1404 error, although due to owning too many games (I have not counted but by now I think I am also over the 600) activation worked only if after purchasing I downloaded the trial version, hit the Buy button, GM realized I own the game and activated it. The nightmare came after the changes were introduced, got constantly the 1404 error and nothing helped. I guess they have really worked on the glitches and did something as now I can activate the newly purchased games if I do the purchasing process via the GM and not the website. Maybe it also works the way you explained, I should try.
Greetings from Hungary, Newlka
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pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Sept 8, 2022 13:45:15 GMT
newlka, Üdvözöljük (or is it just üdvözlöm?) we have a developer here that is from Hungary MixoGames and so is our beloved moni (my grandmother was from Hungary as well)
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Post by metmichallica on Sept 16, 2022 23:44:23 GMT
pennmom, did they fix the 1404 error?
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pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Sept 22, 2022 16:48:30 GMT
CATCH ME I'M GONNA FAINTThis is Tim again from Big Fish and I apologize for the delay in getting back to you here. The good news is that our teams have been working on the issues you're encountering here, and have recently released a fix for the 1404 errors as well. We're hopeful this will mean that you can access your Purchase History directly from the Game Manager and website at this point. If this is not happening for you though, please let me know for sure as our team is continuing to work on improving things and fixing outstanding issues. Sincerely, Tim I haven't been able to see my purchase history for so many years I had forgotten what it looked like!
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smitty189
Squirrel
[TI18] "No great mind ever existed without a touch of madness" Aristotle
Posts: 1,000
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Post by smitty189 on Sept 22, 2022 20:58:49 GMT
Maybe there's hope. Do y'all think this would be a good time to bug them about remastering or at least fixing Dire Grove
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joybelle
Rabbit
Park Ranger
Posts: 1,688
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Post by joybelle on Sept 23, 2022 2:00:29 GMT
Is that for real???? WHOO HOO!!
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Post by good2bqueen on Sept 23, 2022 11:27:57 GMT
I am so happy! I couldn't believe it was true until I saw it for myself. Yay! We're just like everyone else. Finally!!!
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pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Sept 23, 2022 12:19:00 GMT
I am so happy! I couldn't believe it was true until I saw it for myself. Yay! We're just like everyone else. Finally!!! Hahaha, this is so true, we have been denied basic functions that normal customers experience daily... for a DECADE!!!
-We can finally see a list of the games we purchased w/o being logged out instantly -We can finally download these games with a simple click of 1 button -We don't have to worry when a game is removed from BF because we don't have to d/l via the sales page demo anymore
OMG, apparently all you have to do is buy a game and click download to get your full game. You know what this means?
Us 1404ers will get fat & lazy, and probably greedy, we're gonna want more, like downloading games by just thinking about it!
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Post by kerith90angel on Sept 23, 2022 16:15:52 GMT
Thank God!!! So about a week ago I got the dreaded 1404 error. It was after buying ONE game since BF turned to the points system. Still don't get that because I'd buy extra games just to get the punches, now I don't. So really bad idea, this points syst. Anyway, I couldn't get to my purchase history and felt dread. I logged out, logged back in and miracles, the purchase history reappeared. I had started using up my points with the last Vacation Adventures sale code (being sure I had every single game, love those)... and was about to end my kerith90 account for a new one and start over. Does this mean I get to keep my old account? to everyone that blazed this trail to help the rest of us too!
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pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Sept 23, 2022 17:25:33 GMT
kerith90angel, You should be good to go, looks like they finally fixed the 1404 glitch...unless we just haven't hit the next plateau glitch Rolling Along I love Vacation Adventures Park Ranger too, it was my inspiration for The Woods forum! Happy Girl
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Post by good2bqueen on Sept 24, 2022 0:52:24 GMT
kerith90angel , sorry to hear about your beloved cat. Those darn pets dig their way right into our hearts and leave a big sore spot when they go.
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pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Sept 24, 2022 12:06:59 GMT
kerith90angel,
I'm so very sorry for your loss, it's so hard when every where you look once had a cherished memory
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Post by kerith90angel on Sept 24, 2022 14:22:00 GMT
Aww, Pennmom, this was so touching. You are such a sweetheart. for your thoughtful poem, it really helped me. I know you understand the impact of this loss. xo
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pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Sept 24, 2022 14:26:28 GMT
kerith90angel, On another note...just look at those adorable "Easter Bunnies" how did you convince them to keep the ears on, bulldogs are pretty lazy but still...
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Post by metmichallica on Sept 25, 2022 1:45:06 GMT
I got a 1404 error earlier. Then the Bigfish manager kept logging me out and making me sign in. I managed to download a few games and activate. I'm just hoping I don't continue to run into this problem.
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