pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Aug 14, 2022 15:06:58 GMT
Jo , cyril50 , joybelle , moni , smitty189 , Valkara , metmichallica , good2bqueen , BF can't bother to respond to my game issue but they didn't seem to have a problem charging me for my monthly membership They sent me 4 different emails total!
email #1 Your Big Fish Games order confirmationYour Order #000139743 Game Club Subscription SKU: game-club-subscription Subscription Plan Game Club Subscription Subscription Created On Aug 1, 2022 Regular Payments / Monthly $6.99 starting Apr 13, 2012 Subscription Ends Cancel Anytime 1 $6.99 Subtotal $6.99 Tax $0.45 Grand Total $7.44
email #2 Invoice for your Big Fish Games orderYour Invoice #000117613 for Order #000139743 Game Club Subscription SKU: game-club-subscription Subscription Plan Game Club Subscription Subscription Created On Aug 1, 2022 Regular Payments / Monthly $6.99 starting Apr 13, 2012 Subscription Ends Cancel Anytime 1 $6.99 Subtotal $6.99 Tax $0.45 Grand Total $7.44
email #3 Subscription billing successful
email #4 Your Reward Points balance has been updated
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Post by metmichallica on Aug 14, 2022 15:30:16 GMT
Thanks for posting that pennmom, I was worried about the cost going up and it looks like it is still the same. With all the problems you had with Bigfish in the recent years they should be glad you are still a member and answer your e-mails. I could see maybe 1 e-mail, but 4? I think they send you 3 when you get a game. They should really stop that.
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Post by lurkercat on Aug 14, 2022 15:34:59 GMT
pennmom, did the "solution" for getting full games, posted by codom in the reviews on BFG for Connected Hearts: Fortune Play Collector's Edition, help you any, or was that just one of the many options you've already tried unsuccessfully?? Just mentioning in case you hadnt seen it. Ah, but surely you must be heartened to know at least one of the facets of BFG's recent changes (ie, the ability to charge you a monthly fee) still works! (Yes, heavy sarcasm fully intended!) >:D
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Jo
Skunk
Forest Ranger
Posts: 2,024
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Post by Jo on Aug 14, 2022 15:51:24 GMT
pennmom, Did they charge you twice? Better double check.
This just gets crazier every day. I am flabbergasted at the incompetence of it all. To go from a trusted site to a disaster in only a couple of day after planning these changes for months is unbelievable.
Here's some interesting reading:
BF members are pissed and they're letting the world know. Bad PR and word of mouth are not something a company recovers from easily.
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Post by metmichallica on Aug 14, 2022 16:10:39 GMT
pennmom, try to download your games again. You now can click on the reactivate in the games manager. Sorry forgot to tell you.
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joybelle
Rabbit
Park Ranger
Posts: 1,688
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Post by joybelle on Aug 14, 2022 16:17:06 GMT
pennmom, I got three emails the day of the changeover..three different prices as they are now updating our exchange rate more regularly. The first two were just different prices. $9.98au...next $9.94..and then they finally settled on $11.07 because they forgot to add the tax!!...still at least they showed me their process Rolling Along I'm so pissed an SE is $3 more for me and a CE $6au..it's a big jump. :'(
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smitty189
Squirrel
[TI18] "No great mind ever existed without a touch of madness" Aristotle
Posts: 1,000
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Post by smitty189 on Aug 14, 2022 18:52:34 GMT
I got three emails too. I thought 2 of them were invoice but one was an order # and one an invoice # and the third was how many (magnanimous)points I got. That's 2 too many emails why can't they consolidate to 1. Oh and I am still waiting for the transaction to post to my credit card to make sure I wasn't charged twice, certainly do not trust them from all I've read. Talk about
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galaxy
Woodpecker
[TI0] [TI0]
Posts: 434
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Post by galaxy on Aug 14, 2022 19:35:29 GMT
I get the same three emails. I've been making purchases just with points so I know I haven't been overcharged.
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pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Aug 14, 2022 20:42:37 GMT
Did they have an IT department to begin with Rolling Along
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pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Aug 14, 2022 20:50:14 GMT
pennmom , try to download your games again. You now can click on the reactivate in the games manager. Sorry forgot to tell you. Tried to download VA Park Ranger 12 CE and this is all I get, a spinning wheel
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pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Aug 14, 2022 20:54:29 GMT
metmichallica , if I just click the buy now tab on my GM (of a game I know I own) it tries to charge me again. It's because the archived history can't be retrieved, at least that's what it says on my PH
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Jo
Skunk
Forest Ranger
Posts: 2,024
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Post by Jo on Aug 14, 2022 21:08:27 GMT
Did they have an IT department to begin with Well, things used to more or less work.....sorta! So somebody there used to know what they were doing.
I wish we had some really old, very long term BF members here. BF used to have tiers of membership. Don't remember exactly what the details were. But I think there were three tiers, each one more expensive but, the more expensive, the more games you got a month. I think it was up to three games. My sister belonged then, very early 2000s, and had the medium tier but changed to the lowest tier because she couldn't find enough games she wanted every month. Then they got rid of the tiers and just had one membership fee and one game a month. by the time I joined in about 2007. So this isn't the first time they've had a major revamp but it has been close to 20 years. Maybe they only had one IT person and they retired.
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Post by good2bqueen on Aug 14, 2022 21:18:30 GMT
pennmom ,Mine is still the same too. I thought it would just be a silly glitch with the new website the same as everyone else and would be repaired in a few days. Now that non-stop spinning circle and the request to pay double for old games I can't even play is making me crazy. It's just not funny any more!
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Post by metmichallica on Aug 15, 2022 0:16:54 GMT
pennmom , play the trial first and then click the reativate button (above gift this game,get tips in the forum).
just open the game trial and then exit the game and then you should be able to activate your game
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aethiriatgames
Snail
[TI0]Replaying childhood favorites: Sandlot and Playfirst games my mom has collected
Posts: 17
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Post by aethiriatgames on Apr 8, 2023 2:29:33 GMT
Nei-- oops. I meant Nay!
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pennmom
Bear
Chief Ranger
[TI0] IT'S FIVE O'CLOCK AND ALL'S WELL
Posts: 16,570
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Post by pennmom on Apr 23, 2023 18:41:54 GMT
Remember when WE mattered?
INTERVIEW WITH PAUL THELEN
The problem was that our core demographic are 45 year old gamers, largely women, and the folks deciding what games to launch were mostly men in their twenties. We launched Big Fish Games with a different philosophy, of letting the customers decide what games are good instead of our employees.
Who do you think is the ideal player on Big Fish Games? Do you think that will change in the future?
We definitely focus on the "mature gamer", the over 35 crowd. If you try to please all audiences, you will serve them all "ok" and be the best with none of them. We want to be the best with the "mature gamer." This is everything from the voice we use in communications, the art style and colors on our website, the games we launch daily, and the games we develop internally.
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